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Facts & Questions

Product Details

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What is Memory Vinyl?

Flex vinyl glazing makes the vinyl strong and flexible. Our glazing can be hit or leaned on by a child or pet and still maintain its form. With this patented technology you’ll never have to worry about golf balls, baseballs, or hail damaging your window.

Do you make custom sizes to fit my specifications?

Yes!  You may select sizes that are in the pricing grids or you can elect to enter your custom sizing.  For pricing purposes, always select the exact sizes or round-up from your actual sizes to get the correct price.  Then enter your custom measurements in the field provided for that information.

Can I install this product myself?

Our windows are truly DIY products.  Most likely, if you can handle a screwdriver, drill, and a level.  These are very lightweight, due to the memory vinyl insert instead of the glass insert, and install easily.  View our installation videos.

Are the frames made out of vinyl?

No, the frames are powder-coated aluminum.  The memory vinyl is the material used in place of glass.

Do my windows come with screens?

Yes, you can order them without screens if you prefer.

Does memory vinyl provide UV protection?

Yes, our memory vinyl products protect you and your furnishings from up to 98% of the sun’s damaging rays.

What frame colors do you offer?

Standard colors are White, Tan, Clay, Bronze, and Black.

    

What colors of memory vinyl do you offer?

Clear, Light Gray, Dark Gray, and Bronze.

What types of screen fabric do you offer?

Standard Fiberglass Mesh and Premium Screen. You can also order without screen fabric.

What’s the difference between the screen fabrics?

The Standard screen is great for letting in a cool breeze and keeping out the critters.  The Premium screen is Rip resistant with No-See-Um protection, but just as breezy.

How do I order windows that are larger than your standard sizes available?

Divide the window opening equally into half or thirds and order either 1 or 2 mull kits.

Do I have to have the bar in the center of the vents?

Yes, all units over 30″ in width require a spreader bar. Under 30″ is optional and must be noted on the order if they are not wanted.

Do Twin Units (TW) and Triple Units (TR) come pre-assembled?

No. They are field mulled.  See “How do I order windows that are larger than your standard sizes available”, above.

How do I determine the hinge of a door?

The hinge side for inswing and outswing doors is always determined from outside looking in.

Are all doors installed from the exterior?

No. The inswing doors are installed from the interior.

Sizing

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What is the minimum and maximum size for Verticals?

Max is 48″ x 102″ or 60″ x 96″. The minimum is 12″ x 24″ for a 3-vent unit.

What is the frame depth?

All verticals have a 1 7/8″ frame depth that recesses into the opening.

What is the size of the flange?

All Porch Conversions units have a 7/8″ front mounting flange.

What standard door sizes are offered?

Standard door sizes are 42″, 34″, and 36″ x 80″. Custom doors are available up to 42″ x 96″.  Optional thresholds add 1 1/4″ to the above heights.

What is a twin or triple unit?

A twin unit is two window units and one mull to make the unit a larger window. A triple unit has three window units and two mulls.

What is the shortest I can make the leg on a trapezoid unit?

The minimum leg height is 6″.

Why is 1/4" deducted from the width of all door orders?

1/4″  is automatically deducted from the width of all door orders because of the Z bar to allow room for both jams with the hinge and lock side.

Ordering

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Do I have time to make changes once an order is placed?

When we receive an order, we will first send it to you as a quote. If everything is correct, you will need to confirm before it is converted to an order. Once you have confirmed and it is converted, no changes can be made.

Shipping

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Where can i have my products shipped?

We can ship to your home, business, or job site address. 

Orders can also be picked up at the manufacturer’s plants:

Ohio

300 East Cemetery St., Building 500, Salisbury, NC 28144

704-762-1911

North Carolina

500 N. Railroad Street, Salisbury, NC 28144

Returns

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Are my products returnable?

All window screens purchased from Porch Windows Direct are custom-made to the customer’s specifications and measurements submitted to Porch Windows Direct by the customer. All purchases must be paid in full at the point of sale. There are no changes, cancellations, or returns without the express written permission of Porch Windows Direct. (Please know, if credit is ever granted to the customer for a return or cancellation – there will be a 5% processing fee of the credited amount.)

Care & Cleaning

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What do I use to clean the windows?

Either the vinyl cleaner and preservative, Woolite and water or Murphy’s Oil Soap and water: about a capful to one gallon of water. Dry with a soft cloth. Never use harsh chemicals such as ammonia.

What if the vents are hard to slide?

Clean and lubricate the tracks with a dry silicone-based lubricant.

Warranty

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What is your warranty?

See our Warranty Terms HERE >

Shipping

We ship in the 48 contiguous United States.  Call us for orders to Alaska, Hawaii, Canada, and Mexico. We'll send tracking information once your order has shipped. 

Sales & Support

Dedicated, knowledgeable support. 

Available 7 AM - 7 PM

Secure Payment

We offer safe, encrypted and secure online payments.